Customer Service

Have a Question?

Our sales professionals are available to answer questions about designers, shoe fit, and coming trends. Send us an email to customerservice@shirise.com and we will provide you with the answers and advice that you need. If you have any questions that are not addressed on our site, please do not hesitate to email us and we will get back to you promptly.

Delivery

Shirise ships exclusively via UPS. We do our best to ship all orders in 1-2 business days. Depending on where you are located in the United States, expect delivery time to take an additional 1-5 business days. Our goal is for you to be satisfied, so we will do our best to deliver your order as soon as possible. Unfortunately, we cannot ship to P.O. Boxes. Please view our Returns/Shipping page to view a detailed shipping cost chart and a map of UPS Ground delivery times.

Rush Delivery

We also offer Next Day Air and Second Day Air service. Add $20 for Next Day Air service and $10 for Second Day Air service. These shipments are still subject to the 1-2 business day processing period before shipment.

Exchanges & Refunds

We want you to be completely satisfied with your purchase. If you are not pleased with your merchandise for any reason, you may return FOOTWEAR within 30 days of receipt. HANDBAGS, JEWELRY, BELTS, and all SALE MERCHANDISE may be returned within 10 days of receipt.

Refunds will be issued in the manner as the order was paid (shipping charges are non-refundable). To insure credit, the returned item must be UNWORN, in its ORIGINAL CONDITION, in ORIGINAL BOXES with all parts and accessories, and with ALL TAGS ATTACHED. Please do not place tape or shipping labels on the shoe box. Please use the original or other suitable carton.

Shirise
Returns Dept.
341 Park Ave
Glencoe, IL. 60022

Please be sure to indicate the reason on the Return/Exchange form. For your protection, we advise that you ship with a carrier that provides insurance and a tracking number for your package.

Special Orders

If you see a shoe you like but it is not in stock, we will try to special order it for you. Send us your special order request to specialorders@shirise.com. Not every designer will have the item in stock, or it may require a backorder. We will keep you updated on the status of your special order request regardless of availability.

Merchandise Availability

Due to exceptional demand, we may need to special-order merchandise. You will be notified of any backorders or delays. Your account will not be charged until an item is shipped.

Comments or Suggestions?

We want to make this site for you, the customer! You are our best source of ideas for improvement. Our goal is to tailor this site to your needs, just as we do in our store. Please send us any comments, suggestions, or ideas that will improve your shopping experience to suggestions@shirise.com.

Thank you for shopping Shirise.com!